Who do I go to for support on Self-Serve?
You can refer to the Commerce Yield Retail Media Help Center and if you still have questions, please reach out to your retailer account lead.
What happens if I want to move an existing program over from Managed Services to Self-Serve?
Your Criteo representative can support you with this transition.
How do I access my Self-Serve account? What happens if I didn’t receive an email?
If you’ve just set up your account, you should have received a welcome email that includes instructions on setting up a password. If you’re a returning user of the Criteo platform, simply log in as you usually do.
In case you can’t remember your login details, please opt to reset your password. This will guide you through the process of establishing a new password and regaining access to your account.
If you have previously had access to the UI through a different retailer, you will not receive a welcome email as you already have access and the new retailer will automatically populate in your platform dashboard.
If you are a new user of the platform and never received a welcome email, please contact your Criteo representative.
What happens if I have issues with adding SKUs to my campaign?
Please reach out to your Criteo representative for support.
What happens if I have a SKU that isn’t spending?
Please reach out to your Criteo representative for support.
Is there any certification I can take to increase my Retail Media knowledge?
Yes! Check out Criteo’s Retail Media 101 Course. It provides an introduction to retail media and its offerings, including Sponsored Products, on-site display and off-site display.